Frequently asked questions

Good questions. Straight answers.

Everything customers and pros ask most about pricing, payment, vetting and membership.

General

About Tackle

What is Tackle?

Tackle is a marketplace for small home jobs. Customers describe a job and get a fair price up front. Verified local pros accept the jobs they want.

Is Tackle live yet?

Are there two apps?

How do I contact support?

Customers

Booking a job

How is my price calculated?

Tackle reads your description and photos, matches the job to a service, and suggests a price inside limits set for that service. You see the full breakdown before confirming.

When am I charged?

Can I cancel?

How are pros vetted?

What if something gets damaged? Who pays?

What kinds of jobs can I request?

Where is Tackle available?

Service providers

Working with Tackle Pro

What does membership cost?

One flat monthly fee: Pro Monthly is $19 per month, cancel anytime. The founding member offer is $15 per month for the first 3 months, then $19, and is limited to the first 200 New York City pros. There is no commission on jobs and no per-lead charge.

How do customers pay?

What do I need to apply?

How do I get more jobs?

What if a job is bigger than described?

Who pays if something gets damaged on a job?

How do I cancel my membership?

Early access

Still have a question?

Send us a message and we’ll get back to you within one business day.